Q:  What type of patient tagging options are provided?

A:  The MyChild System can support three types of patient tags: the patented umbilical tag, the skin sensing tag and the non-sensing ankle/wrist tag.  Using the same infrastructure, you can utilize the asset tag for equipment and the staff tag with panic button. 

Q:  Has an abductor tried to remove the umbilical tag?

A:  There has never been a documented case of an abductor trying to remove the umbilical tag.  They do not want to harm the baby.  It has actually deterred an abductor from taking a baby from a hospital in Texas.

Q:  Do I need a special band to operate the tags?

A:  Our tags are live at all times, so no special bands are needed to activate them, and you do not need a special device to turn them on.  They do not “go to sleep” so you won’t lose them in the trash or laundry. 

Q:  Can your tags track and locate babies and equipment?

A:  Depending on the system configuration, all tags have tracking capability.

Q;  Does McRoberts have their own technicians or do the contract out for installations?

A:  We may work with a hospital-preferred contractor, but all installations are supervised  and certified by one of our factory trained employees.

Q:  Do you have 24 hour technical support?

A:  McRoberts has a 24/7 call center that is manned by a live person.  If the call is after hours, the help desk  will reach the technician on call for any service support. 

Q:  Do you provide clinical education?

A:  All our system  quotes provide clinical education by an RN who has used this system at her own hospital.  Complete documentation, competency tests, reference guides, training videos and other support items will be provided with the inservice.

Q:  What happens if the MyChild computer goes down?

A:  If the computers go down, you will have audible alarms at the doors. When the computers are back on line, stored data will be dumped into the history log.

Q:  Will anything else cause the system to alarm?

A:  Nothing but our tags will cause the system to alarm.  We use triple digital encoding to ensure the signal is one of our tags and not another device.